Client Guidelines 

Salon Policies & Client Expectations

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Welcome to Madam Vibez Hair & Beauty

Thank you for choosing Madam Vibez Hair & Beauty, Where Confidence Meets Culture.

My goal is to provide every client with quality hair care, professional service, and an experience that never feels rushed. I specialize in healthy hair, scalp care, protective styling, extensions, and hair-loss coverage, with services designed around the health and integrity of your hair.

I’m a Louisiana girl with 20 years of experience in the hair industry, and my education extends beyond the salon. I hold degrees in Health Science and Business Management, along with a Trichology Certification, which supports my continued focus on understanding the hair and scalp.

When you book with Madam Vibez, please review the expectations below so we can both arrive prepared for your appointment.

 

Your Appointment Experience

Please book with a clean schedule. Quality work takes time, and I will not rush your service to accommodate another commitment. Service times are estimates and may vary depending on your hair’s length, density, condition, desired style, and other individual needs.

If you have somewhere you absolutely must be immediately following your appointment, please allow yourself additional time when scheduling.

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Shampoo & Hair Preparation

BRAIDING HAIR IS INCLUDED. Crochet, twist, kinky, or specialty hair is not provided!

Shampoo service is included with every natural-hair service.

If shampoo is not included with your selected service, please arrive with your hair clean and fully detangled or add shampooing to your appointment.

Hair should be properly detangled before service. A $25–$50 detangling fee may be added for severely tangled or matted hair.

 

Want the Full Experience?

For clients who want more than the standard service, choose one of our Full Experiences when booking.

Full Natural Hair Experience includes your shampoo, deep-conditioning treatment, trim, and selected natural hairstyle.

Full Extensions Experience includes shampoo, deep conditioning, trim and/or necessary hair preparation, plus your selected extension service, such as braids, sew-ins, or another eligible extension style.

Please review the individual service description when booking for exactly what is included with your selected Full Experience.

 

Cancellation Policy

We understand that plans can change. Because appointment times are reserved specifically for you, please provide as much notice as possible when making changes.

 

48+ hours before your appointment: No charge.

24–48 hours before: 50% of the service fee will be charged.

Less than 24 hours before: 100% of the service fee will be charged.

No-shows: 100% of the service fee will be charged, and a deposit will be required for future bookings.

 

Rescheduling

Appointments must be rescheduled at least 24 hours in advance.

Same-day rescheduling requests are treated as late cancellations and are subject to the applicable cancellation fee.

 

Late Policy

We respect your time and ask that you respect ours.

Clients arriving up to 15 minutes late may still be accommodated when possible.

At 15+ minutes late, your appointment may be forfeited and the full service charge will apply. This protects the appointments of clients scheduled after you and allows us to maintain the quality of every service.

 

Deposits

A deposit is required to secure your appointment.

Deposits are applied toward your service total and are non-refundable for no-shows or late cancellations.

 

Children

Children ages 6–9 are welcome to book Kids Services.

Parents and guardians are always welcome to stay during the appointment, but it is not required. If you leave during your child’s service, please provide a reliable phone number so we can reach you if needed.

 

Payment Methods

We accept cash, Zelle (dynamichairvibez@gmail.com), and all major credit cards.

Service prices may vary based on hair length, density, condition, complexity, and the amount of time or product required.

 

Madam Monday-Appointment Approval ONLY

We are closed on Monday. However, we offer Madam Monday for clients who need an appointment outside our regular schedule. A $55 fee will be asked during checkout when booking. PLEASE SELECT MADAM MONDAY FEE DURING CHECKOUT!

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Walk-In Wednesdays

We love welcoming walk-ins on Wednesdays!

Walk-In Wednesday appointments are offered based on same-day availability and as space permits. Because our schedule can fill quickly, we cannot guarantee that every walk-in can be accommodated.

We encourage you to contact us that morning to check availability before stopping by.

 

A Final Note From Madam Vibez

Every head of hair is different, and every client deserves individualized attention. My priority is not simply completing a hairstyle. It is providing quality service while respecting the health of your hair and scalp.

Please communicate any concerns about your hair, scalp, previous chemical services, hair loss, thinning, sensitivities, or desired results before your service begins. Consultations and specialized services are available for clients who need additional guidance.

Come with time. Come with questions. Come ready for your experience. We can't wait to MEET YOU! 

 

Thank you for trusting Madam Vibez Hair & Beauty with your crown.

Where Confidence Meets Culture.